0131 524 9399

Fault Reporting

Please select the type of fault you are reporting:

In an emergency..

Please visit our emergencies page

Chargeable Callouts

It is expected that tenants do basic maintenance/fixes (such as replacing light bulbs and batteries in smoke alarms). Some callouts may be charged to tenants, examples of which are below.

  • Blockages in filters e.g. coins/hairclips in washing machines or vacuum cleaner blockage
  • Blockages in pipes e.g. kitchen sink blockage caused by tenants
  • Pressurising boiler (if tap is available to use)
  • Replacing Light bulbs
  • Batteries for smoke alarms
  • Broken items due to tenant misuse or accidents e.g. window

Maintenance Videos

YouTube is a fantastic resource for instructional videos on how to do basic maintenance, just type in what you want to see. A few of the most common maintenance fixes are available in the links below.

Smoke detector – how to remove head


Fuseboard & resetting rcd trip switches


How to bleed a radiator